Shipping policy

📦 Shipping Policy

🚚 Delivery Method

We use Royal Mail 2nd Class for all standard UK deliveries.

📍 Shipping within the United Kingdom

  • Service Used: Royal Mail 2nd Class & Royal Mail 48 Hour Tracked.

  • Delivery Time: Estimated 2–4 working days from dispatch

  • Delivery Days: Monday–Saturday

  • Tracking: This service is not tracked. If you require tracking please contact us after 4 days of dispatch and we can help.

Next Day Delivery - Terms and Conditions

Order Cut-Off Time

To qualify for next day delivery, orders must be placed and payment completed before 1:00 PM on a business day (Monday to Friday, excluding public holidays).

Eligible Days for Delivery

Next day delivery is available Monday to Friday.

Orders placed after 1:00 PM on Friday, or on weekends/public holidays, will be processed the next business day.

Delivery Areas 

Next day delivery is only available for addresses within our eligible delivery zones. Remote or rural areas may not qualify.

Product Availability

All items in your order must be in stock and available for immediate dispatch to qualify for next day delivery.

Pre-order or backordered items will delay delivery.

Delivery Carrier and Delays

We use third-party courier ( Royal Mail )service for next day delivery. While we strive to meet the promised delivery time, we cannot be held responsible for delays due to:

Adverse weather conditions

Courier or transportation issues

Incorrect or incomplete delivery addresses

Other circumstances beyond our control

Changes and Cancellations

Changes or cancellations to next day delivery orders must be requested within 30 minutes of order placement. After this time, the order may already be processed for dispatch.

Charges

Next day delivery may incur an additional fee, unless otherwise stated as a promotion or free shipping offer.

Customer Responsibility

It is the customer’s responsibility to ensure that delivery details are correct at the time of ordering. We are not liable for late or failed deliveries due to incorrect information provided.

💰 Shipping Costs

  • Flat Rate: £3.95

  • Free Shipping: Available on orders over £35, automatically applied at checkout.

🕒 Processing Time

  • Orders are typically dispatched within [1–2 working days] of purchase.

  • dispatch times vary depending on Product availability 

  • You will receive a confirmation email once your order has been shipped.

🛑 Delays

While Royal Mail 2nd Class typically delivers within 2–4 working days, occasional delays may occur—especially during peak periods (e.g. holidays, sales events, or postal strikes). Please allow up to 7 working days before contacting us about a delayed delivery.

🧾 Proof of Postage & Lost Items

  • We always obtain proof of postage for every order.

  • If your item hasn’t arrived after 7 working days, please contact us at [Your Email Address], and we’ll be happy to help.

  • Note: Standard 2nd Class includes compensation of up to £20 for loss or damage. If your order value exceeds this, we recommend requesting an upgrade to a tracked or signed-for service.

📦 Packaging

We pack all items securely to ensure they reach you in perfect condition. Wherever possible, we use recyclable or reusable materials.

📬 Incorrect Addresses

Please ensure your shipping details are correct at checkout. We cannot be held responsible for items lost due to incorrect or incomplete address information.

If you have any questions about our shipping policy, feel free to contact us.